Up and Running in Days, Not Months
ReSpark does the heavy lifting. You bring your data and your availability. We handle setup, configuration, training, and go-live support.
Built for the Complexity of Multi-Yard Rollouts
ReSpark's enterprise implementation is a structured, de-risked process designed to leave nothing to chance. Dedicated resources, onsite presence, and a repeatable methodology that scales across every location in your network.
Four Steps to Live Operations
Four steps from signed contract to live operations. Most teams are fully operational inside 30 days.
Kick-Off Call
We align on your timeline, your hardware, and your priorities. You walk away knowing exactly what to expect.
Data Upload + Workflow Config
Send us your customer list, commodity data, and price sheets. We upload everything, configure your workflows, and build your environment.
Hardware Setup + Training
We connect your scales, cameras, printers, and scanners. Then we train your team with role-based sessions tailored to how your yard actually runs.
Go Live
Your ReSpark environment is live. Our team is standing by for real-time support during your first days of operation.
What ReSpark Handles vs. What You Handle
User setup and logins
We create every account and configure permissions.
Environment creation
Your full ReSpark instance, configured to your operation.
Data migration
Customers, commodities, prices, inventory, containers.
Hardware connection
Scales, cameras, printers, ID scanners, signature pads.
Workflow mapping
We map your processes into ReSpark workflows.
Custom reports and analytics
Configured to the metrics your operation tracks.
Role-based training sessions
Live sessions built around your team's actual roles.
Provide your data files
Customer lists, commodity info, and pricing in any format.
Attend training sessions
Typically 2 to 3 sessions, scheduled around your availability.
Be available for onsite install
If applicable, coordinate a window for hardware setup.
Self-Serve Resources
Every ReSpark customer gets access to the same support infrastructure on day one. No tiers. No paywalls. No extra fees.
ReSpark Academy
80+ lessons organized by role and function. Scale operators, yard managers, dispatchers, and back-office staff each get a tailored learning path.
Help Center
100+ articles and tutorial videos covering every workflow in the platform. Searchable, always up to date.
In-App Messenger
The fastest way to reach our support team. Average first response time: 56 seconds.
Email and Phone Support
US-based human support. Average resolution time: 1 hour 9 minutes.
Your Dedicated Implementation Team
Enterprise customers are assigned a dedicated implementation team with domain expertise across operations, logistics, commercial, and finance.
Project Manager
Oversees the entire rollout plan. Runs weekly status updates. Ensures every function moves in lockstep.
Onboarding Specialists (2)
Dedicated to your rollout. They handle data migration, hardware validation, workflow mapping, SOP creation, and all training sessions.
Customer Success Manager
Your strategic point person from onboarding through the life of the partnership. Focused on your operational goals, not just platform adoption.
Executive Sponsor
Senior ReSpark leadership engaged throughout the process. Available for escalation and strategic alignment.
Product Support
Direct access to the team building the platform. Feature requests, integration questions, and edge-case configurations are handled by the people who wrote the code.
Forward-Deployed Engineers
Available for the most complex operators. Embedded ReSpark engineers work onsite alongside your team during critical rollout phases.
The Backbone of Enterprise Onboarding
Three phases of upfront work that dictate the success of the entire project. We answer the hard questions early and leave nothing to chance at go-live.
Centralized Foundation
All foundational data is ingested and validated before anything else moves. Customers, commodities, containers, locations, price lists, contracts. Hardware and peripherals are scoped and validated for every site. Roles and permissions are mapped. Accounting integrations are configured and tested.
Functional Workflow Sessions
Structured sessions across four functions: Commercial, Operations, Logistics, and Finance. We break these out further based on how your organization is structured. Brokerage, exports, e-scrap, and demolition projects can each get dedicated sessions.
SOP Creation and Delivery
We draft standard operating procedures for your entire organization built around ReSpark workflows. Every SOP defines the sequence of work for each role: who does what, when, and in what system.
Rollout Methodology
A structured, cohort-based approach that creates a repeatable and scalable go-live motion across your entire network.
Start with the right yards.
Not the smallest. Not the flagship. We select locations with strong leaders, meaningful complexity, and enough volume to stress-test every workflow.
Launch in cohorts of 2 to 3 sites.
Launching in groups generates more representative feedback, prevents bias from a single operator, and signals to the broader organization that this is real.
Follow the material.
We map the rollout to minimize disruption from intercompany activity. Hub-and-spoke operations roll out together whenever possible.
Onsite presence for go-live.
ReSpark team members are onsite for cohort launches. Typically 3 to 4 people. Later cohorts at simpler retail yards may be handled virtually once the methodology is proven.
We hold the standard.
If data is incomplete, training is skipped, or hardware is not validated, we will tell you that you are not ready. We would rather delay a go-live than risk a failed launch.
Implementation Timeline
12-week first cohort. Subsequent locations roll out at 5 to 6 per month.
Foundation
Kick-off, sandbox access, rollout plan finalization, hardware collection, data migration, roles and permissions.
Workflow Mapping
Workflow sessions across Commercial, Operations, Logistics, Finance, and User Roles. Accounting integration testing.
Training & SOPs
Leads training, SOP creation across all functions, SOP review and sign-off.
Branch Training
Yard-level training in cohorts. Role-specific sessions for scale operators, dispatchers, back-office.
Go-Live
Final hardware testing, inventory and contract upload, go-live with onsite ReSpark support.
Post-Launch Support
Implementation is not the end of the relationship. It is the beginning.
Customer Success Manager
Your ongoing strategic partner. Focused on your operational goals and ensuring you get full value from the platform over time.
Dedicated Development Team
Feature requests, customizations, and product roadmap influence. Enterprise customers have direct input into what gets built next.
Support Team
US-based human support for how-to questions, hardware issues, and troubleshooting. 56-second average first response. 1 hour 9 minute average resolution.
ReSpark Academy
80+ lessons for any role and function. New hires can self-onboard without pulling your team away from operations.
Help Center
100+ articles and tutorial videos. Searchable, always current.
