Dispatcher Agent

A digital dispatcher that cuts busywork, missed pickups, and constant phone calls

Automates scheduling, turns emails and calls into tickets, optimizes trips, and keeps everyone informed.

25-35%Reduction in manual dispatch work

FewerMissed pickups

HigherAsset utilization

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The Problem

Dispatch requests come in unstructured across email, phone calls, and texts.

Dispatchers spend the day retyping the same details into tickets instead of moving loads.

Information lives across inboxes and systems, so things get missed.

The Solution

Works in the background: reads incoming requests and drafts dispatch tickets with the right fields.

Surfaces every draft for your approval. No unsupervised actions.

Your dispatcher approves the work instead of doing the data entry.

Key Capabilities

Dispatch that runs itself.

Email-to-ticket automation
Gmail and Outlook parse incoming dispatch requests and produce structured draft tickets for review.
Voice AI agent
AI answers calls 24/7, collects pickup details, and drafts dispatch tickets automatically.
Route proposal and optimization
Proposes optimized routes by location, driver, container, and capacity — improves as more data flows.
Exception surfacing
Flags overbooked trucks, missing containers, and scheduling conflicts before they turn into missed pickups.
Customer communication drafting
Auto-drafts confirmations, ETAs, and service updates — dispatcher reviews before they go out.

FAQ

Frequently asked questions.

What happens to a dispatch request that arrives by email?

Gmail and Outlook integration parses it autonomously, pulling pickup location, container type, service type, timing, and instructions into a structured draft ticket ready for dispatcher review.

What about calls that come in after hours?

The Voice AI agent answers around the clock, collects the pickup details, and drafts the ticket automatically. A 9pm call becomes a ticket waiting in the morning queue instead of a missed message.

Does the agent dispatch on its own?

No. It works in the background and surfaces every draft for your approval — no unsupervised actions. Your dispatcher approves the work instead of doing the data entry.

How does it prevent missed pickups?

It flags overbooked trucks, missing containers, and scheduling conflicts before they turn into missed pickups, and proposes optimized routes by location, driver, container, and capacity.

Does it improve over time?

Yes. Route proposals get better continuously as more operational data flows through the platform.

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