Supplier Portal

Service at a whole new level

Give customers and suppliers a professional digital experience. Cut phone calls and emails.

24/7supplier self-service

Automateddispatch requests

Fulltransaction transparency

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Customer Type

IDAccount NameCustomer TypeTypeVendor ClassPrice List

ACC-100284Stevens Steel Co.SupplierCommercialFerrousStandard Commercial

ACC-100285Buffalo Copper Tradin…SupplierWholesaleNon-FerrousWholesale Tier A

ACC-100286Washburn Metal SalvageSupplierCommercialMixedStandard Commercial

ACC-100287360 Solutions — PlymouthBuyer / SupplierIndustrialNon-FerrousIndustrial Accounts

ACC-100288North Shore ScrapSupplierPeddlerFerrousYard Contract Pricing

ACC-100289Boom LLCSupplierIndustrialMixedVIP Prices

ACC-100290Air Jordan ManufacturingSupplierCommercialNon-FerrousStandard Commercial

ACC-100291Four M Metal SupplyBuyer / SupplierWholesaleMixedWholesale Tier B

ACC-100292Two Roots Cooling & H…SupplierDemolitionFerrousDemolition Contract

ACC-100293Jim Bob Mill & FabricationBuyerIndustrialFerrousMill Direct

ACC-100294Liberty Iron & MetalBuyerMillFerrousMill Direct

What ReSpark changes about supplier portal

The old way creates work. ReSpark replaces it.

Without ReSpark

Suppliers call and email your team for information that should be available on demand.

Dispatch requests come in as unstructured phone calls, texts, and emails.

Suppliers have no visibility into payment status, ticket history, or service schedules.

Carrier and hauler invoicing requires manual coordination outside the platform.

With ReSpark

Dedicated digital experience for every supplier, customer, and carrier.

Connected to your live operations in real time.

Requests become structured. Information becomes self-service.

Key Capabilities

Everything your supplier portal should be.

Suppliers request bin service from the portal — requests flow into your dispatch load board automatically.
- Suppliers request bin service directly.
- Requests build into your dispatch load board automatically.
Text and email updates for pickups, deliveries, and service status — alerts configurable per supplier.
- Text or email updates for pickups, deliveries, and service status.
- Customizable alerts.
Automated weight and material tracking with on-demand documents and full billing transparency.
- Automated weight and material tracking.
- On-demand access to documents.
- Billing transparency.

FAQ

Frequently asked questions.

What can our customers do without calling us?

Request bin service, see real-time status on their requests, review transaction history, and check their account — all self-service, which takes routine calls off your dispatchers.

Where do portal requests go?

Straight onto the dispatch board, into a dedicated triage column. Requests arrive structured and ready to schedule rather than as a voicemail someone has to transcribe.

Do customers get updated automatically?

Yes. Real-time notifications go out as requests are accepted, scheduled, and serviced, so customers stop calling to ask where the truck is.

What about customers who won't use a portal?

They don't have to. The Dispatcher Agent pulls requests out of email and the Voice Agent captures after-hours phone calls, drafting tickets into the same queue. Every request lands in one place regardless of how it arrived.

Does the portal expose our pricing?

Account visibility is controlled by permissions. You decide what each supplier sees, so the portal can show activity and history without opening up commercial terms.

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